In a first-of-its-kind effort across the tourism sector, NTUC HCBC and five Trade Associations and Chambers (TACs) – supported by STB and NTUC’s Training and Transformation (NTUC T&T) – will co-develop key capabilities to spur business transformation, uplift workers’ skillsets and set new standards in anticipation of safe travel requirements in the future. This initiative was catalysed by the Tourism Alliance for Action (AfA) on Enabling Safe and Innovative Visitor Experiences convened by the Emerging Stronger Taskforce (EST).

The multi-stakeholders jointly launched the Tourism Sector Capability Development Roadmap today to deepen cross-sector partnerships and harness synergies amongst stakeholders from the five key tourism domains in Singapore. Business leaders from over 20 organisations, union leaders and key TAC and STB representatives convened over a series of Operation and Technology Roadmap (OTR) workshops to identify challenges, the necessary skills, and enablers to prepare tourism businesses and workers for the post-COVID world and in particular, to deliver travel experiences to visitors in a safe and innovative manner.